Feel free to email us your comments on the service you received or to provide a review here on the site by clicking the Write a Review link below. On this page we have some of our favorite comments we’ve received via email over the years, followed by the reviews we’ve gotten on the site. Take a look!
What a great time we had! Thank you to JJ and the staff for a wonderful day out on the water. The staff was friendly and knowledgeable, the boat was in really good condition and the whole process was pretty easy. We will definitely use them again when we visit. Kuddos to Bump and Jump!
The Morse Family
Great boat for the $
Bump and Jump was the best price for a boat on the island. The staff was very helpful. We loved that the GPS had all the dive sites preloaded. THANKS!
Wendi J Altman
I was down in the Keys with my wife and daughter last week and rented a boat for the day. The reservation and set-up was a little less than smooth but I attribute that to it being a small company and overall everything worked out well.
About a week before our trip, I did a little research on website then called their toll free number–which didn’t work. So I called their Florida area code number, got someone, and easily made a reservation (there is a two days in advance cancellation policy). On the morning of our rental, it was breezy and the seas seemed a little choppy so I called them to see they thought it might calm down later. I spoke with someone in their Key Largo location further north and she said it was clear where she was and it should be okay.
So we went down to their spot in Islamorada (they have an office and a few slips at Bud & Mary’s marina) and it took a good 20 minutes to find someone, despite repeated paging. I finally found them, only to be told there was a small craft advisory and would not recommend going out. Hmmmm. Seems like they could have told me that on the phone.
We rebooked for the following day and when we returned everything went smoothly. The boat was in excellent shape, came with all the required equipment including a GPS, and the check-out process was thorough and professional. They seem to have excellent rates compared to the few others I checked and I would definitely rent with them again.
Hi Sophie. We got back this week and had an absolutely brilliant time with the boat. Thank you very much for all your help. We wanted to know if everything was OK as we had to leave the boat at Kon Tiki for it to be picked up (we agreed this before we left). Thanks again. We hope to return in March next year and rent the boat for longer!
Bye for now
Bev and Neil Gadsby
Last year in March we rented from you guys and you were great. My sister had to have her appendix removed during our trip at the hospital at 3 am the morning, things were crazy but you worked with our situation and the boat was great! We are planning on a trip down there again for my bachelor party and we are looking to rent 2 boats. We are all avid anglers and some of us have boats but we arent wanting to spend the time and money towing them down there for a day. Last time you guys let us pick up the boat the night before so we were able to catch the morning bite bright an early the next day. I was wondering if you would be willing to do the same.
I just wanted to thank Sam, Patrick, and JJ for the excellent service we received when we called after turning in a substandard boat (it was junk) from another rental company. The folks at Bump & Jump understood our predicament and had us out on the water in a nice boat within 24 hours of our call. Thank You Very Much!
We will be back!
Jimm & Julie
I just completed a reservation form and submitted it on your website for rental of a Angler 22’. I rented this boat last year and we really enjoyed it as well as your wonderful service at your Bud & Mary’s location!
I just wanted to say what a pleasure it was dealing with your company and all of the guys you have working with you. Sam was all world and no one could have anybody better to interface with customers. JJ and John were also very helpful. We really enjoyed the boat and look forward to coming back to see you next year.
Just thought I’d drop you a line to thank you for your outstanding customer service and to congratulate you and all the lads on such a smooth operation. The boat was fantastic and all the help and advice was really appreciated.
We had a great time and I am already looking forward to next years trip. I will send you some photos as soon as I have down loaded them. Thanks again and I will be in touch for next years booking.
Chris, Chris, Neil and Austin
I rented a boat from you a couple weeks ago. Just wanted to say it was a great experience. I think you guys have the best fishing boats for rent I’ve come across yet. Now that I’m done brown-nosing……Do you guys have anything available this weekend?
My son and I rented your 23 foot angler the week of Christmas. the wind blew the whole week onshore and made weather pretty nasty. The boat handled very well in the seas and the three days we managed to make it out we did very well. lost a dolphin and a cuda Monday. Caught 8 kings on Thursday and Friday we caught this beautiful sail, my sons first. All fish ate live ballyhoo. The trip was awesome and the boat was great!
Again, many thanks for the boat. It was everything you promised and more. These pics are not studio quality but they do testify to the fish catching ability of the 26 Angler. We are already talking about coming back. I’ll be in touch. Thanks again,
I can’ t believe its been two weeks since I was down your way ! Although I will try to stay in touch I wanted to share the fact that our experience was a great one even if the permit didnt show! As a boat owner I was pleased with the turn key reliabialty of your boat ( the Polar 18 ) but more importantly was the personal service from you. You made me feel as if I was your fishing partner and friend, which I hope to make true. We couldn’t fish together this time but I’ll be back and we’ll chase a few around the backcountry! Talk to you soon my friend…
I got to tell you, my trip to the Keys was great and definitely will rent one of the deck boats again before summer ends. Sam was very helpful and explained everything very well. Thanks again for all your help and I will see you again soon.
Thank you for the very nice 26′ Angler and for the great customer service. At my company I preach “customer service – start to finish”. We have posters with this everywhere. It is so important to have customer satisfaction. Repeat business will follow. That is why I complimented you repeatedly. You have it down. The boat was my first rental. It was equipped much nicer than I expected. It was well kept. The gaff, net and mop were unexpected and showed good attention to detail. Overall it was a very positive experience. Don’t hesitate to give my email or cell number for a reference.
Bump & Jump
My wife and I have been renting boats while on vacation for over 15 years and I have to tell you that the experience I had with your company is the best yet. Based on my phone conversations with you before coming to Islamorada, and then the actual rental of the boat itself, I want to thank you again and also let you know that I will be doing business with you for many years to come.
I also sent a couple pics of us on your boat.
I just wanted to thank you for all your help while I was down there this past winter, your tips on sail fishing and the bead chain rigs for the dolphin worked wonderfully well. Due to your willingness to help; the three weeks I spent on the water will provide me with some wonderful memories of a great adventure (I would do it all again in a heart beat) My only regret was that we were not able to get together to fish for a day. There is no question I could have learned a lot more but perhaps one day (God willing) we’ll get together. I also want to say what a great pleasure it was personally, to have you as the person whom I dealt with at B&J, your manner and professionalism are quite remarkable and second to none, and that will be the primary reason that I will be back again! I truly hope the remainder of the season is wonderfully successful and that you do get your fair share of fishing in along the way! Also if you were ever to get to the northeast ( Pa.) and would like to get some fly fishing in on a trout stream, there is a standing invitation, any time, any day.
Thanks for everything Sam.
I’d like to say thanks for your understanding in getting the boat to my family in short order on July 4th and for the early pick up when non-residents were asked to evacuate the Keys. We really didn’t want to leave and looking at the current weather situation, leaving wasn’t really necessary.
Anyway, we had a great time snorkeling and swimming with the boat. The 22′ Angler was perfect for the family of 6 and the 200HP was great for getting around.
Your positive attitude the time I called when I couldn’t get started was particularly noteworthy and appreciated.
I’ll be sure to recommend Bump and Jump to other family members visiting my in-laws place (or anyone else for that matter). I found both of you to be competent, friendly, and reasonable during difficult situations.
If you’d like, I’d be glad to write a positive letter of recommendation to the BBB or anyone else on your behalf. Please let me know who.